Privacy Policy

Effective Date: 29/01/2025

1. Who We Are

Passport Accelerators is a trading name of Passport Accelerators Ltd, a company registered in England and Wales (Company No. 15833401) with its registered office at Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.

We provide a fast-track service to help UK citizens secure an additional UK passport. Our website is: passportaccelerators.co.uk

We are the “data controller” of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

When you use our services, we collect the following information:

  • Full Name

  • Date of Birth

  • Email Address

  • Phone Number

  • Home Address

  • A scanned copy of your current UK passport

  • A passport-style ID photo

  • Payment details (processed securely via Stripe – we do not store full card information)

  • Any additional information you provide during your application process

We may also collect certain technical information through cookies (see section 10).

3. How We Use Your Data

We use your data to:

  • Process and manage your application for an additional UK passport

  • Contact you regarding your order

  • Comply with legal obligations (e.g. anti-fraud checks)

  • Improve our service and customer support

  • Maintain business records and accounts

  • Send updates or service-related information

We do not use your personal data for marketing unless you have explicitly opted in.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: to fulfil our service to you

  • Legal obligation: for compliance with UK law (e.g. HM Passport Office)

  • Consent: where you provide sensitive documents or agree to receive marketing

  • Legitimate interest: in maintaining business operations and fraud prevention

5. How We Share Your Data

We only share your data when necessary, and only with trusted third parties:

  • HM Passport Office – for processing your application

  • Stripe Payments UK Ltd – for secure payment processing

  • IT and hosting providers – who help us run our website

  • Legal or regulatory authorities – where we are legally required to do so

We never sell or rent your personal data.

6. How We Store Your Data

Your data is stored securely on encrypted servers located in the UK or EEA. We apply appropriate technical and organisational measures to protect it, including:

  • Encrypted file storage

  • Secure HTTPS communication

  • Limited staff access

  • Regular security monitoring

We retain your data only as long as necessary for the purposes stated above, or as required by law (typically 6 years for records relating to financial transactions).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate or incomplete data

  • Request erasure of your data

  • Object to or restrict our processing

  • Port your data to another provider

  • Withdraw consent (where consent is the lawful basis)

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, email us at: applications@passportaccelerators.co.uk

8. International Data Transfers

We only transfer your data outside the UK/EEA if adequate protections are in place (e.g. adequacy decision or standard contractual clauses). Currently, all data is stored within the UK or EEA.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

10. Cookies and Tracking

Our website uses cookies to:

  • Improve user experience

  • Enable site functionality

  • Track analytics (via Google Analytics or similar tools)

You can manage cookie preferences through your browser settings. For more detail, refer to our Cookie Policy.

11. Changes to This Policy

We may update this policy from time to time. We’ll post changes on this page and, if significant, notify you by email.

12. Contact Us

For any questions or concerns about this policy or your data, contact:

Data Protection Officer

Passport Accelerators Ltd

Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

Email: applications@passportaccelerators.co.uk